Shipping policy

Lu Lu’s Suds Shipping Policy April 5, 2024

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:
Standard (2-8) Business Days): $8.80
Express (2 Business Days): $25
International Shipping:
Call for estimate based on location and weight.
Local Deliver:
Call or email to schedule and inquiry availability.
Free Local Pickup
Shipping charges for your order will be calculated and displayed at checkout.


2. PROCESSING TIME

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. lulu@lulussuds.com

4. RETURNS

Please see return policy. Refund policy | Lu Lu's Suds (lulussuds.com)

5. DELAYED ORDERS
In case of delayed processing, customers, will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed order, please first contact the shipping carrier for the item’s status.

6. DAMAGED ORDERS
Lu Lu’s Suds is not liable for lost, damaged or stolen products after the order has been placed in the hands of the shipping carrier. If your product has arrived damage, reach out us so that we may assist you in filing a claim with the provider.

7. SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. Boxes.

8. IN STORE PICKUP

After placing your order and selecting local pickup (Winchester store) your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. Please pick up during hours we are open. You may contact us to make special arrangements.